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cms2AR Procedure Over
Paid-No Tax-Invoice PartiallyPd-Error-Posted
For Cougar Mountain Software Support's
Professional Version (V2009, V12, V11, V10, V9, V8 & V7)
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When a customer overpays there are many issues to be considered:
- Is the invoice paid in another customer code
- Is there an invoice unrecorded that my turn up later
- Is the effect on overstating the inventory quantity and value
important to adjust (and conversely to Cost of Sales)
- Is the customer taxable and the amount of sales tax needs to be
paid to the state
- Is the overpayment on the account as an unapplied payment,
applied to the wrong invoice or something else
After satisfying that #1-4 above are not an issue
- The amount for which payments are paid in full should be
recorded in full as a normal payment code (eg. 40)
- The amount paid in excess of invoices should be processed as an
unapplied credit (eg. 60 code) on a separate transaction.
- The customer should be contacted by phone, fax or email asking
for a copy of the invoice that they are paying that is not in their
customer account.
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For more info, please fill the info below, call us on (714) 228-5444 or fax us at (800) 531-2944.
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