Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003 have
both a different format and a larger overall size limit for the personal
folders (.pst) file than the .pst files that are in the earlier versions
of Microsoft Outlook. In Outlook 2002 and earlier, the .pst files are in
the American National Standards Institute (ANSI) format, and the overall
size has a limit of 2 gigabytes (GB).
By default, .pst files are in the Unicode format in Outlook 2007 and in
Outlook 2003. Additionally, the overall size of the .pst files has a
limit that is more than the 2-GB limit that is imposed by the ANSI .pst
files. By default, the limit for a Unicode .pst file in Outlook 2007 and
in Outlook 2003 is configured to be 20 GB. For more information, click
the following article number to view the article in the Microsoft
Knowledge Base:
832925 (http://support.microsoft.com/kb/832925/)
How to configure the size limit for both (.pst) and (.ost) files in
Outlook 2003
As in earlier versions of Outlook, Outlook 2003 Internet Message Access
Protocol Version 4rev1 (IMAP4) accounts and HTTP accounts use .pst files
that do not use the Unicode format. Therefore, the .pst files for IMAP
or HTTP accounts in Outlook 2003 are limited to 2 GB. In Outlook 2007,
the Internet Message Access Protocol Version 4rev1 (IMAP4) accounts and
HTTP accounts do use Unicode format .pst files and are not limited to 2
GB.
MORE INFORMATION
If you want to access an Outlook 2007 or Outlook 2003 .pst file from a
different computer that has an earlier version of Outlook installed, or
if you installed Outlook 2007 or Outlook 2003 and have decided to remove
it and to use Outlook 2002 or earlier, you must change your .pst file
back to an ANSI format. To do so, follow these steps:
1.
Start Outlook 2007 or Outlook 2003.
2.
On the File
menu, click Data File Management,
and then click Add.
3.
Click Outlook 97-2002
Personal Folders File (PST).
4.
Click OK.
5.
Name the .pst file, or click
OK to accept the default name.
6.
Click OK.
7.
Click Close.
8.
Click Folder List
at the bottom of the navigation pane.
9.
In the navigation pane, you will now see your
new .pst file that you named in step 5.
10.
Drag the .pst file information from your
existing Outlook 2007 or Outlook 2003 folders to the new .pst
file that you created.
Note If you have e-mail messages or other items that
contain Unicode characters, they do not appear in the new .pst
file that you created.
How to configure the size limit for both (.pst) and (.ost)
files in Outlook 2007 and in Outlook 2003
Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003 supports
both American National Standards Institute (ANSI) and UNICODE personal
folders (.pst) and offline folder (.ost) files. This article describes
how to use the following four registry entries to limit the size of both
the .pst and the .ost files:
•
The MaxFileSize registry entry
•
The WarnFileSize registry entry
•
The MaxLargeFileSize registry entry
•
The WarnLargeFileSize registry entry
Note The WarnLargeFileSize and WarnFileSize registry entries do
not enable Outlook to warn you before the file size limit is reached.
The
MaxFileSize registry entry determines the absolute maximum size that
both the .pst and the .ost files can grow to. After this maximum size is
reached, Outlook does not permit the size of the file to grow beyond
this size.
The
WarnFileSize registry entry determines the maximum data that both the
.pst and the .ost files can have. After this maximum data is reached,
neither the .pst nor the .ost files are permitted to add any more data.
However, the size of the physical file may still increase because of
internal processes.
In the following table, the MaxLargeFileSize registry entry and the
WarnLargeFileSize registry entry refer to a UNICODE formatted (new Large
format) file, and the MaxFileSize registry entry and the WarnFileSize
registry entry refer to an ANSI formatted (an earlier Microsoft Outlook
format) file. The UNICODE values are set in megabyte (MB) increments,
while the ANSI values are set in byte increments.
Name
Type
Valid Data Range
Default
MaxLargeFileSize
REG_DWORD
0x00000001 – 0x00005000
0x00005000 20,480 (20 GB)
WarnLargeFileSize
REG_DWORD
0x00000000 – 0x00005000
0x00004C00 19,456 (19 GB)
MaxFileSize
REG_DWORD
0x001F4400 – 0x7C004400
0x7BB04400 2,075,149,312 (1.933 GB)
WarnFileSize
REG_DWORD
0x00042400 – 0x7C004400
0x74404400 1,950,368,768 (1.816 GB)
The policy location for the registry entries is located in the following
path in Registry Editor.
This problem can occur because of a modification in Outlook
2002 that limits the size of personal folder (.pst) and
offline folder (.ost) files to less than 2 gigabytes (GBs)
to prevent the files from becoming corrupted. Mail delivery
to the file stops, but you do not receive an error message
that indicates why.
To resolve this problem, obtain the latest service pack for
Microsoft Office XP. For additional information, click the
following article number to view the article in the
Microsoft Knowledge Base:
307841 (http://support.microsoft.com/kb/307841/EN-US/)
OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the following
file attributes or later:
File name Version
----------------------------
Exsec32.dll 10.0.3117.0
Outllib.dll 10.0.3124.0
Outlph.dll 10.0.3124.0
Rm.dll 10.0.3012.0
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed at the beginning of this
article. This problem was first corrected in Microsoft
Office XP Service Pack 1.
After you apply this fix, when you attempt delivery to a
.pst file that is full (approximately 1.82 GB, 1,957,052,416
bytes, or 1,911,184 kilobytes [KB]), Outlook 2002 displays
the following error message in the Outlook Send/Receive
Progress dialog box:
0x8004060C is a unique error code that is designated for a
failure to deliver to a .pst file Inbox because the .pst
file is full. If you attempt to save any other items to the
.pst file, such as an Appointment, Task, or Contact, you
receive the following error message:
The file file_name has reached its maximum
size. To reduce the amount of data in this file, select
some items that you no longer need, then permanently
(shift + del) delete them.
When you attempt delivery to an .ost file that is full, you
receive the following error message in the Outlook
Send/Receive Progress dialog box:
Task 'Microsoft Exchange Server' reported error
(0x00040820):'Errors in background synchronization. In
most cases, further information is available in a
synchronization log in the Deleted Items folder.'
If you check the Deleted Items folder, there is no
synchronization log resulting from this error.
When you start Microsoft Outlook or try to open a personal folders
(.pst) file or an offline folders (.ost) file, you may receive the
following error message:
Errors have been detected in the file <file_path>. Quit all
mail-enabled applications, and then use the Inbox Repair Tool.
where <file_path> is the path to the .pst file.
If you run the Inbox Repair Tool (Scanpst.exe), the file does not
resolve the problem.
This problem occurs because the .pst and the .ost files have a 2
gigabyte (GB) size limitation, and the error message occurs when it is
exceeded. The Inbox Repair Tool cannot correct this problem.
NOTE: Use the tool to create a truncated copy of the .pst file.
The copy that is left after the tool completes does not have all the
original data because the tool cuts a user defined amount of data from
the file.
Recovery Limitations of the 2 GB Truncation Utility:
•
You must have 2 GB of free hard disk space (to
make a copy of the .pst file).
•
The utility truncates the .pst file to under 2
GB. To have enough working space, truncate the file between 20
to 25 megabytes (MB) less than the 2 GB limit. The truncated
data is removed from the new copy, which means some messages are
missing from the recovered copy.
You can use this process to attempt to recover the data, but is not 100
percent successful. If this tool does work, it does not recover all of
the data (the truncated data is missing).
Use the following steps to recover the data:
1.
Download the tool from the following Microsoft
Download Center link:
Extract the 2gb152.exe file to an empty folder.
You should see the following five files:
•
Msstdfmt.dll
•
Msvbvm60.dll
•
Pst2gb.exe
•
Readme.rtf
•
Readme.txt
3.
Start the Pst2gb.exe program.
4.
Click Browse to select the oversized
.pst file, and then click Open.
5.
Click Create, select the name and
location of the truncated data file that you want to create, and
then click Save.
6.
Type in the amount of the data that you want to
truncate in the .pst file. There is not a correct amount that
you use. You can receive the best results if you use 20 to 25
MB, but you may have to truncate more or less. For example, if
you truncate 25 MB of data and the process works, repeat the
process and truncate the original oversize .pst file by only 15
MB. If that works, then try the process with 5 MB. If 25 MB does
not work, repeat the process and truncate the original .pst by
35 MB. If the process does not work, increase the amount until
the process is successful.
7.
Run the Inbox Repair Tool (the Scanpst.exe
file) on the smaller .pst file.
8.
Open the repaired .pst file in Outlook.
9.
(This step is recommended but the step is
optional) If the file opens, right-click the root folder of the
.pst, click Properties, and then click Compact Now
to start the compression. For a file of this size, the
compression may take approximately 4-8 hours.
10.
If the file does not open, discard the
truncated .pst file, and repeat the process with the original
.pst file. Truncate more data than in the first attempt, and try
the process again.
11.
Install the following update or hotfix
depending on the version of Outlook that you have. To do this,
view the following article in the Microsoft Knowledge Base:
245025 (http://support.microsoft.com/kb/245025/)
How to obtain and install the Office 2000 SR-1/SR-1a Update
These updates prevent Outlook from allowing the .pst file to
exceed the 2 GB maximum size. Use one of the following methods
to manage the size of the .pst files:
•
Use more than one .pst file.
•
Use the archive feature.
•
Save attachments to a file system
folder and delete them from messages.
The English-language version of this tool should have the following file
attributes or later:
197316 (http://support.microsoft.com/kb/197316/)
How to use the Inbox Repair Tool to recover messages in Outlook 2000
that is installed with Corporate and Workgroup option
It is possible that you may receive the following error message when you
try to run the 2 GB Truncation Utility:
Run-time Error '713': Class not Registered. You need the following
file to be installed on your machine. MSSTDFMT.DLL
If you receive this error message, use the following steps.