Cougar Mountain Software Support Productivity Tools

For Cougar Mountain Software Support's
Professional Version (V2009/10, V12, V11, V10, V9, V8 & V7)

cms2TS Panacea
For Cougar Mountain Software Support's
Professional Version (V2009/10, V12, V11, V10, V9, V8 & V7)

 

SOLUTION
CODE

  BOOT ERRORS, HARD DISK SPACE & RAM MEMORY  
HWDEVCDR   UPDATE HARDWARE DEVICE DRIVERS
HDSPACE   CHECK AVAILABLE HARD DISK SPACE ( S/B BE OVER 200 MEG )
HDDEFRAG   RUN A DEFRAGMENTING ON ALL HARD DRIVES
HDSCANDK   RUN SCANDISK ON ALL HARD DRIVES
HDLOSTCL   LOOK FOR LOST CLUSTER FILES ON THE HARD DISK
HWNDDOC   RUN NORTON DISK DOCTOR
HWRAMAV   CHECK AVAILABLE RAM ( SHOULD BE 590K )
HWSEPMEM     CHECK THAT CMS IS RUNNING IN A SEPARATE MEMORY SPACE (XP & 2000 ONLY)
HWPERFOR   SET THE PERFORMANCE TAB
HWGOOGLE   PUT YOUR ERROR MESSAGE SURROUNDED IN QUOTE MARKS IN A SEARCH ENGINE LIKE GOOGLE,  ADDING THE ONE OF THE WORDS LIKE SOLUTION, TROUBLESHOOTING, TIP MIGHT BE HELPFUL CUTTING DOWN THE NUMBER OF HITS
HWCOPYCR   MAKE A COPY OF crucial FILES AS PROTECTION
 
 
 
 
  NETWORKING
NWDISCNN   DISCONNECT THROUGH MY COMPUTER & RECONNECT THROUGH NETWORK NEIGHBORHOOD
NWBATCH     ADD BATCH FILE TO RUN AN NET USE COMMAND TO CONNECT TO PRINTERS AND DRIVES ON BOOTUP 
NWCABLQY      CHECK NETWORK CABLING QUALITY
NWEXPROT     CHECK NETWORK FOR EXTRANEOUS PROTOCOL SETTINGS
NWCARDNC     TRY REPLACING NETWORK CARDS
NWNETHUB     TRY USING A DIFFERENT NETWORK HUB TO SEE IF THE EXISTING ONE possibly
DEFECTIVE
NWCABNEW      TRY USING A NEW NETWORK CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF THERE IS A PROBLEM WITH THE NETWORK CABLE
NWDISCRB     DISCONNECT, REBOOT AND RECONNECT ALL NETWORK CONNECTIONS
NWCONFLT     CHECK FOR OTHER PROGRAMS RUNNING THAT MIGHT BE CAUSING CONFLICT
NWDISNC      DISCONNECT NETWORK CONNECTION FROM MY COMPUTER AND RECONNECT NETWORK DRIVES AND MAP WITH FULL correctS
NWMAXTHP     N ET THE SERVICES TAB, SERVER , PROPERTIES AND MAXIMIZE THROUGHPUT FOR FILE SHARING
NWSRHPRT     USE SEARCH FOR PRINTER NAME TO LOCATE A PRINTER
NWSRHCMP      USE SEARCH FOR COMPUTER TO CONNECT TO A COMPUTER ON THE NETWORK
NWSPACPR      REMOVE ANY SPACES IN YOUR SHARE NAMES IN THE NETWORK PRINTERS 
NWSECACC      CHECK SECURITY ACCESS LEVEL ON SHARED FOLDERS/DRIVES
WINIPCFG     RUN WINIPCFG.EXE
PING     USE PING.EXE
NWUSER1     LOG-IN AS ADMINISTRATOR OR OTHER USER-NAME AND RUN CMST
   
 
   
   
    OPERATING SYSTEM & ENVIRONMENT
OPWATCHB     WATCH EACH COMPUTER WHILE IT BOOTS UP TO SEE ANY ERROR MESSAGES
OPNWSVWS     SEE IF THE PROBLEM IS THE SAME WHEN RUNNING FROM THE SERVER AND FROM OTHER WORKSTATIONS
VRDRUPD     MAKE SURE THAT YOUR VRDRUPD.EXE IS DATED AFTER ___/___/___
CLIENTLD       RUN CLIENT.EXE EVEN ON SERVER
OPWINRLD     RE-LOAD WINDOWS OPERATING SYSTEM 
OPWINUPD     MAKE SURE THAT YOU HAVE A RELATIVELY CURRENT UPDATE TO YOUR WINDOWS OPERATING SOFTWARE 
OPCLNSF     CLEAN UP THE STARTUP FOLDER
OPCUDM     BOOT-UP IN SAFE MODE AND CLEAN UP DEVICE MANAGER
OPSAFMD2     BOOT-UP IN SAFE MODE AND RUN Cougar MTN Software SW 
OPSWAP     CHECK THAT THE SWAP FILE IS SETUP PROPERLY
MSCONFIG      USE MSCONFIG.EXE TO CLEAN UP THE STARTUP, ECT.
CONFIG       CHECK FILE= SETTINGS IN CONFIG.NT OR CONFIG.SYS ON PC'S & SERVER
OPINTER      CHECK FOR INTERFERENCE FROM OTHER DEVICES
OPVIRSS1      CHECK FOR VIRUSES
OPVIRSS2     REMOVE ACTIVE VIRUS SCANNING ON SERVER
OPVIRES3     CHECK FOR MULTIPLE VIRUS S/W PROGRAMS ACTIVE
OPRGLN      CHECK REGION SETTINGS LANGUAGE TO ENGLISH
OPRGDT      CHECK THAT THE REGIONAL SETTINGS, SHORT DATE FORMAT IS SET TO MM/DD/YYYY FORMAT
OPRESC      CHECK RESOURCE TAB AND VERIFY THAT 80+ PERCENT IS AVAILABLE
OPSCRSV     CHECK THAT THERE IS NO SCREENSAVER RUNNING ON THE SERVER
OPSCRSV     CHECK THAT THERE ARE RESOURCE INTENSIVE SCREENSAVER RUNNING ON THE WORKSTATIONS THAT HAVE SHARED RESOURCES
OPUPSP       CHECK UPS's AND POWER STABILITY
OPSHUT      SHUT DOWN ALL PC's, SERVERS & PRINTERS
OPNWND     RUN NORTON WIN DOCTOR
OPDEIN     DE-INSTALL ANY UNNECESSARY PROGRAMS, ESPECIALLY WINFAX, INSTALLATION UNINSTALLERS, CRASH GUARDS
OPREGED      USE REGEDIT.EXE TO MODIFY THE REGISTRY
OPATTB     USE ATTRIB TO REMOVE THE READ ONLY ATTRIBUTE
SYSFILECK     USE SYSTEM FILE CHECKER
DRWATSON     REVIEW DR WATSON's CRASH LOG 
VGASETTG     CHECK MONITOR AND VGA ADAPTER SETTINGS 800X600
    CHECK TASK MANAGER TO MAKE SURE THAT NO EXTRANEOUS TASKS ARE RUNNING (EX/  NTVDM)
    PRINT SYSTEM PROFILE FROM DEVICE MANAGER
    BACKUP REGISTRY BY DOING REGEDIT.EXE / EXPORT
    RUN MSINFO32
   
   
   
   
    PRINTER ISSUES
PTTRAY     TAKE THE PAPER OUT OF THE TRAY, ROTATE IT 180 DEGREES AND FLIP IT OVER.
PTTRAY     CHECK PAPER SETTINGS IN PRINTER OPTIONS IN THE CONTROL PANEL INCLUDING CUSTOM PAPER SIZE, RAW/EMF, ETC.
PTDRIV     DOWNLOAD PRINTER DRIVER UPDATES FROM THE INTERNET
PTPTNW     MAKE SURE THAT ALL NETWORK PRINTERS HAVE A CAPTURED LPT PORT
PTADDP     RUN ADD PRINTER AND RE-ADD PRINTERS AND THEN DELETE THE OLD PRINTER
PRESCC     SET PRINTER ESCAPE CODES
PRSECP     SET UP A 2nd
PRINTER TO THE SAME PORT WITH DIFFERENT DRIVERS, PAPER SIZE, ETC.
PTOFFO     TURN OFF/ ON ALL PRINTERS
PTCABL     TRY USING A NEW PRINTER CABLE TO MAKE A TEMPORARY NEW CONNECTION TO SEE IF THERE IS A PROBLEM WITH THE PRINTER CABLE
PTCART     REPLACE PRINTER CARTRIDGE OR RIBBON
PTUNPG     UNPLUG ALL CONNECTIONS ON THE BACK OF THE COMPUTER AND REPLUG BACK IN TIGHTLY
PTDOSP     FROM A DOS PROMPT, TYPE IN DIR \ >LPT1
PTTEST     PRINT A TEST PAGE FROM PRINTER PROPERTIES
PTPORT      CHECK PRINTER PROPERTIES FOR THE CORRECT PORT &/OR NETWORK PRINTER ASSIGNMENT
PTNWPT     CHECK PRINTER PROPERTIES THAT A UNIQUE NETWORK PRINTER PORT HAS BEEN CAPTURED
PTDEIN     DE-INSTALL, SHUT DOWN,  AND RE-INSTALL ALL PRINTERS
PTGENLS     INSTALL A NEW PRINTER WITH AN HPIIP, HPIII OR HP4si PRINTER DRIVER 
PTGENDOT     INSTALL A NEW PRINTER WITH AN GENERIC TEXT DRIVER, IBM PROPRINTER,  OR EPSON MX80 DRIVER)
PTBATH     MAKE A BATCH FILE TO CONNECT TO PRINTERS AND HARD DRIVES ON BOOT-UP (AND/OR MANUALLY LAUNCHED)
PTNWXP     USE ADD A LOCAL PORT FUNCTION TO MAKE THE EQUIVALENT OF CAPTURING A PRINTER PORT
PTVERF     VERIFY IF ANY NEW SOFTWARE AS BEEN LOADED RECENTLY ESPECIALLY FAX SOFTWARE
PTPROP     VERIFY THAT CMS IS THE ONLY SOFTWARE NOT PRINTING PROPERLY
PTSELFTS     INITIATE THE PRINTER'S SELF TEST BY HOLDING THE ON-LINE BUTTON DOWN WHILE TURNING THE PRINTER ON
PTRSPAC     MAKE SURE THAT PRINTER NAMES DON'T HAVE SPACES IN THEIR NAMES
REMWINFX     REMOVE WINFAX V10
OEOSCRPT     FIX SALES ENTRY SCREEN DEFINITIONS-PRINTERS
    VERIFY THAT THERE ARE NOT MULTIPLE INVOICE FORMATS WITH THE SAME 1st
2 CHARACTERS
    IN REPORT WRITER, USE THE FILE, PRINTER COMMAND TO THE PROPER PRINTER
    CHECK THE SALES SCREEN, PRINTER SET UP
    IN REPORT WRITER, PUT A 'ABC' SOMEWHERE ON THE INVOICE, THEN PRINT THE INVOICE TO VERIFY THAT INVOICE FORMAT IS BEING USED
    RENAME THE RP5/RRW FILES AND THEN RELOAD THEM FROM THE INSTALL CD
    IF ON A NETWORK, DO A NEW INSTALL TO A NEW INSTALLATION TO A NEW DIRECTORY ON A WORKSTATON, HOOK UP THE PRINTER AS A LOCAL PRINTER AND SEE IF PROBLEM IS THE SAME
    In Win 2000 there are two different places in the properties where you need to set paper size
    Make sure that they both have "continuous - no page break"
    Add a batch file to the startup menu that sends a control string to the printer that sets the page length, line spacing, character set etc.
    Set a custom page size that is 2 or 3 inches long.
    Make sure it's set up for continuous feed with NO break.
   
   
   
   
    DATA FILE PROBLEMS - ALL MODULES
ALBARS     USING BACKUP AND RESTORE
ALREIN     RE-INDEX ALL MODULES
ALBAKD     RENAME OR REMOVE  BACKUP.DAT DIRECTORIES & PERFORM A WIN-TO-WIN CONVERSION
CMSDIAG     LOOK FOR MIXED VERSIONS
DEFLTM     RENAME DEFAULT.MDB AND RELOAD CMS TO SERVER
MNCIUR     DE-INSTALL AND RE-INSTALL PROBLEM MODULES
STRTRC     INSTALL THE LATEST SERVICE PACK FROM COUGAR MTN
ALPURG     USE PURGE OPTION WITH A DATE SO OLD THAT NO ACTUAL RECORDS GET PURGED
ALTRZR     ENTER A TRANSACTION TO BRING MASTERFILE BALANCE TO ZERO
ALMFCD     ADD BACK A DELETED MASTERFILE OR CODE FILE ITEM THAT WAS DELETED
ALDMOF     TEST SAME FUNCTION IN DMO COMPANY
CADETK     -<CTRL><Alt><DELETE> AND END TASK
RENDATD     RENAME A DATA DIRECTORY
RENPRGD     RENAME A PROGRAM DIRECTORY
BACKCOMP     BACKUP ALL DATA (OR COPY TO ANOTHER DIRECTORY)
BALCNTLR     BALANCE CONTROL REPORTS TO THE GENERAL LEDGER
CLRBATCH     USE CLEAR BATCH OPTION TO CLEAR AND/OR RECREATE A PROBLEM BATCH
COPYGDBA   COPY A GOOD BATCH ON TOP OF A DAMAGED BATCH
COPYGDFI   COPY A GOOD FILE FROM ANOTHER COMPANY CODE ON TOP OF A DAMAGED ONE
COPYRIFI   COPY A GOOD FILE FROM FRESH INSTALLATION ON TOP OF A DAMAGED ONE
COPYFILS   COPY A NEW COPY OF CMSDICT.MDB, CMSUSER.* , COUGAR.CFG
CRNWCOMP   CREATE A NEW COMPANY CODE AND COPY ONE OR ALL MODULES FROM THE PROBLEM TO THE NEW COMPANY CODE
ALFXMODP   FIX MODULE PREFERENCE, CONSTANTS PARAMETERS 
ALFXCODE   FIX MODULE OPTION CODES FILES
NWCPINMF   INSTALL A NEW COMPANY CODE, INSTALL THE MODULES, USE THE COPY MASTERFILE OPERATION TO COPY DATA TO NEW COMPANY 
CHKFISCL   CHECK FISCAL CALENDAR PRESENT PERIOD, BLOCK PERIODS & PERIOD DATES
FRSHINST   MAKE A FRESH INSTALL IN A NEW DIRECTORY ON THE SERVER AND SEE IF PROBLEM CONTINUES
FRSHINWS   MAKE A FRESH INSTALL OF THE FULL ACCOUNTING SYSTEM ON A WORKSTATION's HARD DRIVE IN A TEST DIRECTORY (EG. C:\WIN\TEST) AND SEE IF PROBLEM CONTINUES 
MOVEORPH   MOVE ORPHAN BATCHES TO SUB-DIRECTORY AND DELETE THEM A MONTH LATER ONCE IT IS PROVEN THAT THEY ARE NOT NEEDED
RENDIRCM   RENAME CURRENT DIRECTORY FROM \CMSWIN TO \CMSOLD & RE-INSTALL TO CMSWIN
ALREVMOD   REVERSE THE TRANSACTION IN THE SAME MODULE IN WHICH IT WAS ORIGINALLY ENTERED
ALDX01   USING DX TO CORRECT DATA RECORDS
UTICMS01   RUN UTICMS.EXE TO DELETE BLANK RECORDS
UTICMS03   RUN UTICMS.EXE TO CORRECT DATA FIELD    PO
UTICMS05   RUN UTICMS.EXE TO RESET BATCH POSTING FLAG
UTICMS07   RUN UTICMS.EXE TO ZAP FILE
UTICMS8   USE UTICMS.EXE TO MAKE CHANGES THE VER*.* FILES IN THE COMPANY'S DATA DIRECTORY
FILEFIX1   RUN FILEFIX.EXE
DBFIX01   RUN DBFIX.EXE
CMSDIAG   RUN CMSDIAG.EXE
DATAMGR    RUN DATAMGR.EXE
FCVUTIL   RUN FCVUTIL.EXE
CMSDIAG   RUN CMSDIAG.EXE
COUGAR   RUN COUGAR.EXE
DATAMGR   RUN DATAMGR.EXE
TXTFMT   RUN TXTFMT.EXE
STNEWMFR    START A NEW VENDOR/CUSTOMER/Inventory Control and Management M/F RECORD IF THE CURRENT ONE IS HAVING PROBLEMS
RENFEATR   __OR  - USE THE RENUMBER FEATURE TO CHANGE THE MASTERFILE CODE
STNEWCC    CREATE A NEW COMPANY CODE, USE COPY VENDOR / CUSTOMER / Inventory Control and Management / GL CHART OF ACCOUNTS TO NEW COMPANY CODE
__GL_       REVIEW POSTING TO THE G/L AUDIT TRAIL (especially non-standard entries to the control accounts)
INIEDIT     USE EDIT.EXE OR NOTEPAD.EXE TO MAKE CHANGES THE COUGAR'S *.INI FILES
EXCELFX1     USE EXCEL TO FIX DATA FILES (WARNING READ INSTRUCTIONS CAREFULLY)
MDXREPLC     REPLACE A PROBLEM MDX FILE FROM ONE FROM DMO AND REINDEX
DIFFMFR   TRY THE SAME TYPE OF TRANSACTION FOR A DIFFERENT VENDOR OR CUSTOMER
ICONPRP2   CHECK THE START-IN DIRECTORY IS CORRECT BY correct-CLICKING THE ICON AND GOING TO PROPERTIES (S/B M:\CMSWIN)
CHANGE  THE USE INTERFACE TABLE SETTING IN MODIFY COMPANY, SAVE IT, AND THEN CHANGE IT BACK AND SAVE IT  
VERY CAREFULLY, OPEN CMS'S FILES WITH EXCEL, IMMEDIATELY SAVE AS, EXCEL V5 FORMAT TO DIFFERENT DIRECTORY, MAKE CHANGES AND USE DX TO UPLOAD BACK INTO CMS'S DATABASE FILES
 
 
 
 
    REPORT WRITER ISSUES
RRW   ACCESS RRW.EXE AND SET FILE LOCATIONS
RRWS   Load R&R report writer at this workstation to resolve cannot locate the Microsoft Visual Fox Pro Support Library
FINDRW   Find Report Writer w/Exporting & Graphing to activate software
RRWUSERS1   Replace rrwsers.dat to solve No network User ID's available
RRWUSERS2     Replace rrwsers.exe to solve No network User ID's available
RRWREN   Rename RRW.EXE to resolve R&R V6 conflicts with V7
RRWFIND2   Rerun Find Report Writer
TOOLBAR1     Use Tool Bar to Change Font and Pitch Instead of Pull Down Menu
    XCopy  F:\ *.RRW TO C:\ /S
 
 
   
   
    ACCOUNTS RECEIVABLE
ARBUPDT   RUN ARBUPDT.EXE
ARRECBAL   RECALCULATE CUSTOMER BALANCES
   
   
   
   
    ACCOUNTS PAYABLE
APUTIL   RUN APUTIL.EXE
APOFA   ADJUST POSTED ITEM DUE DATE
APOFR   AP MODULE PREFERENCES, FILE MAINTENANCE, 
APRECBAL   RECALCULATE VENDOR BALANCES
 
   
   
   
    AUTHORIZOR  (ONLY)
   
   
   
   
    Bank Reconciliation/Reporting (ONLY)
BRUPDT   RUN BRUPDT.EXE
   
   
   
   
    BARTENDER (ONLY)
   
   
   
   
    DATA EXCHANGE - DX
DXINI   Fix DX.INI to handle Invalid Isam
   
   
   
   
    ECOMMERCE (ONLY)
   
   
   
   
    ELECTRONIC PAYMENT-NPR, ETC  (ONLY)
   
   
   
   
    General Ledger & Financial Statements (ONLY)
GLOFC   IN MODULE PREFERENCES, FILE MAINTENANCE, RECALCULATE G/L PERIOD FILE
GLJJ   MAKE A G/L JOURNAL ENTRY FIX ERROR
GLOUTBAL    RESOLVING G/L OUT OF BALANCE TECHNIQUES
GLRP   USE G/L REPRINT POSTINGS TO IDENTIFY VARIOUS PROBLEMS
GLSSTUB  

RUN GLSSTUB.EXE

GLUPDT   RUN GLUPDT.EXE
GLCONV   RUN GLCONV.EXE
GLNONLED   CHECK ANY NON-LEDGER ACCOUNTS FOR DOLLAR AMOUNTS
  GO TO G/L, OPTIONS, MODULE PREFERENCES AND CLICK THE BOX THAT INDICATES THAT BEGINNING BALANCES HAVE BEEN ENTERED
 
   
   
    Inventory Control and Management (ONLY)
INORC   IN MODULE PREFERENCES, FILE MAINTENANCE, Inventory Control and Management FILES, REBUILD MASTERFILE FROM COST QUANTITY FILE 
INORC   IN MODULE PREFERENCES, FILE MAINTENANCE, Inventory Control and Management FILES, REBUILD COST QUANTITY FILE FROM MASTERFILE
INORC    IN MODULE PREFERENCES, FILE MAINTENANCE, Inventory Control and Management FILES, FIX PROBLEMS IN SERIALIZED ITEMS FROM THE COST QUANTITY FILE 
INUPDT   RUN INUPDT.EXE
INUPLOAD   Inventory Control and Management UPLOADING
INMATUP   DELETE INMAT FILE AND RECREATE IT USING INUPDT
   
 
   
   
    Job Cost-Construction & Manufactures (ONLY)
JCCONV   RUN JCCONV.EXE
JCOFR   RECALCULATE JOB FILES
   
   
   
   
    MULTI-LOCATION (ONLY)
   
   
   
   
  ORDER ENTRY (ONLY)
OEOSCR   FIX SALES ENTRY SCREEN DEFINITIONS
OERMISS   RUN O.E. INVOICE TRACKING REPORT (MISSING INVOICES ONLY)
OEVAL   RUN OEVAL.EXE
OECHECK1   RUN OECHECK1.EXE
OECHECK2   RUN OECHECK2.EXE
OEPTRFOR   USE THE FORCE OUTPUT OPTION IN CMS OE PRINTER SETUP
   
   
   
   
    PAYROLL (ONLY)
WPRCONV   RUN WPRCONV.EXE
WPRCV   RUN WPRCV.EXE
PROFR   RECALCULATE WAGES IN OPEN FILE
   
   
   
   
    P.O.S. (ONLY)
POSCDCPD   OPENING CASH DRAWER CODES
PSOCDSOL   OPENING CASH DRAWER SOLUTIONS
PSOCDSSP   OPENING CASH DRAWER SOLUTION DIRECTLY FROM SERIAL PORT
PSPHERTS     POSIFLEX PERIPHERAL TESTER DOWNLOAD
PSPRTLPT     IN PRINTER CONFIG, SET PRINTER ONE AS AN LPT PRINTER AND THEN FORCE OUTPUT TO A SERIAL PRINTER
PSPRTSET   P.O.S. INVOICE PRINTER CODES-CHECK SETTINGS
    Have you reduced the separator lines from 6 to 1?
    Have you taken out any @CRLF@ at the end of the receipt? (credit card, check and Account)
    Have you tried format 5,6 & 7?
    What paper length have you set in Control panel, I've found 3 inch with no page breaks
    Set a custom page size that is 2 or 3 inches long.
    Make sure it's set up for continuous feed with NO break.
   
   
 
   
    PURCHASE ORDER (ONLY)
POCONTL   RUN MODULE CONTROL REPORTS AND OPEN P.O. REPORT
POUPDT   RUN POUPDT.EXE
   
     
   
   
    OTHER
READMEF   READ THE *.ME FILES FOR SOLUTIONS
     
 
 
     
    P.O.S. REGISTER CODES-RESET STATUS
    Load in new directory when loading V7 on a pre-V6 installation
   
   
   
   
    CONTINUED         Hit Counter
   

   

CODE BASIC ERRORS

   

PROBLEMS WITH SOLUTIONS BY MODULE

 

Please let us know what info we can send you now and what are the areas that are of most important to your organization.
 


Please fill in below, or call us on (714) 228-5444 or fax us at (800) 531-2944...

First Name :
Last Name :
Title :
Organization :
Work Phone :
FAX :
E-mail :                                          
URL / Website:
Number of Concurrent Users:  

What info can we send you?

 

email us at sales@CougarMtnSupport.com  //  phone (714) 228-5444.

(We are not Cougar Mountain Software in Boise, we take their excellent product and make it better.   We offer software products, enhanced reports, services, training and hardware that maximize the value out of this powerful accounting program.  We have been customizing solutions for Cougar Mountain since 1990.  We are located in California.